Privacy Policy

Last updated: 16.12.2024

Thank you for visiting lovealbania.al (hereinafter referred to as the “Website,” “we,” “us,” or “our”). We respect your privacy and are committed to protecting the personal data of our users. This Privacy Policy explains how we collect, use, store, and disclose your information when you visit or interact with our Website.

1. Scope & Acceptance

By using lovealbania.al, you agree to the practices described in this Privacy Policy. This Policy applies to all visitors, users, and others who access or use the Website. If you do not agree with our policies and practices, you may not use our Website.

2. Information We Collect

We may collect Personal Data (information that directly or indirectly identifies you) and Non-Personal Data (information that does not directly identify an individual).

2.1. Information You Provide Voluntarily

  1. Contact Forms: When you fill out a contact form or subscribe to a newsletter, we may collect your name, email address, phone number, and any information you include in your message.
  2. Account Registration (if applicable): If you create an account, we may collect your login credentials (username, password), email address, and other profile information you choose to provide.
  3. Comments or Reviews: If you post a comment, testimonial, or review on our Website, we may collect your name and any content you post.

2.2. Information Collected Automatically

  1. Cookies & Tracking Technologies: We use cookies, web beacons, and other tracking technologies to collect information about your browsing behavior, such as IP address, device type, browser type, pages visited, and links clicked.
  2. Analytics Data: We may use third-party analytics tools (e.g., Google Analytics) to better understand how visitors interact with our Website. These tools record information such as mouse clicks, scrolling activity, and browsing paths.

2.3. Information from Third Parties

We may receive information about you from third-party services (e.g., social media platforms) if you choose to interact with our content or log in through these platforms.

3. How We Use Your Information

We use the information we collect for various purposes, including:

  1. Website Operation & Maintenance: To present and maintain our Website, troubleshoot issues, and improve performance.
  2. User Support: To respond to your inquiries, requests, and feedback.
  3. Marketing & Communications: To send promotional emails, newsletters, or updates about events, travel tips, or other relevant information. You can opt out of these communications at any time.
  4. Personalization: To customize your Website experience, such as content recommendations or targeted ads.
  5. Analytics & Improvements: To analyze usage trends, monitor the effectiveness of our marketing campaigns, and improve our Website’s layout, functionality, and content.
  6. Legal Obligations: To comply with legal or regulatory requirements, or respond to lawful requests and legal processes.

4. Legal Basis for Processing (GDPR Notice)

If you are in the European Economic Area (EEA), we will only process your personal data if we have a lawful basis to do so under the General Data Protection Regulation (GDPR):

  1. Consent: You have given clear consent for us to process your personal data for specific purposes (e.g., subscribing to newsletters).
  2. Contract: Processing is necessary to provide the services you requested or to take steps at your request before entering into a contract.
  3. Legal Obligations: Processing is necessary for compliance with a legal obligation (e.g., tax regulations or responding to law enforcement requests).
  4. Legitimate Interests: Processing is necessary for our legitimate interests, provided these are not overridden by your fundamental rights and freedoms (e.g., to secure our Website, prevent fraud, or run analytics).

5. Cookies & Tracking Technologies

We use cookies and other similar technologies to:

  • Remember your preferences (language, region, etc.).
  • Analyze Website performance (e.g., number of visitors, popular pages).
  • Enable third-party integrations such as social media sharing tools or embedded content.

You can control how cookies are used on your device by adjusting your browser settings. Disabling cookies may affect certain functionalities of the Website.

6. How We Share Your Information

We may share your personal data in the following circumstances:

  1. Service Providers: We may share data with trusted third parties who assist us in operating our Website, conducting our business, or servicing you (e.g., hosting providers, email delivery platforms, analytics providers).
  2. Business Transfers: If we are involved in a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.
  3. Legal Requirements: We may disclose your data to comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
  4. Protection of Rights: We may disclose personal data when we believe disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to a government request.

We do not sell or rent your personal data to third parties for their own marketing purposes.

7. Data Retention & Security

  • Data Retention: We retain your personal data only as long as necessary to fulfill the purposes for which it was collected or as required by law. Once the data is no longer needed, we delete or anonymize it.
  • Security Measures: We employ appropriate security measures such as encryption (HTTPS/SSL), firewalls, and access controls to protect your data from unauthorized access, alteration, disclosure, or destruction.

Despite our best efforts, no website, database, or system is completely secure. We encourage you to take steps to protect your personal information, such as using strong passwords and logging out of your account after use.

8. Your Rights & Choices

Depending on where you live, you may have the following rights regarding your personal data:

  1. Access & Portability: You can request a copy of your personal data in a common electronic format.
  2. Correction: You may request to update or correct any inaccurate or incomplete personal data.
  3. Deletion: You can request that we erase your personal data, subject to certain exceptions (e.g., ongoing legal obligations).
  4. Objection / Restriction: You may object to or request restriction of certain processing activities.
  5. Withdrawal of Consent: If we process your personal data based on your consent, you have the right to withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise these rights, please Contact Us. We will respond to your request in compliance with applicable data protection laws.

9. International Data Transfers

If you are accessing our Website from outside of Albania, please note that your information may be transferred to and processed in Albania or other countries where our service providers are located. These countries may have data protection laws different from your country of residence. We will take appropriate measures to protect your information in accordance with this Privacy Policy and applicable laws.

10. Third-Party Websites & Services

Our Website may contain links to third-party websites or use third-party services (e.g., social media plugins). We have no control over these external sites, and this Privacy Policy does not apply to them. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children’s Privacy

Our Website is not intended for children under the age of 16 (or the equivalent minimum age in the relevant jurisdiction). We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please Contact Us so we can promptly remove the information.

12. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we post changes, we will revise the “Last Updated” date at the top of this page. If significant changes are made, we may notify you by email or with a prominent notice on our Website.

13. Contact Us

If you have any questions or concerns about this Privacy Policy, our data practices, or wish to exercise any of your rights, please contact us at:

Email: communication@lovealbania.al
Attn: Privacy Team
Address: Rr. Naim Frasheri 62, Tirana, Albania